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Love our Lindhaus!

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Sent: Thursday, March 24, 2016 11:06 AM

To: info@lindhaus.com

Subject: Love our Lindhaus!

 

Hello! I just wanted to take a moment and share some positive feedback regarding our Lindhaus vacuum cleaner.  My husband and I purchased it about

17 years ago and have been thoroughly pleased with its cleaning performance, ease of use including using the attachments and changing the bags and filters, the weight of the machine, and it's longevity. 

We've had it serviced a time or two and have had to replace a couple of minor things but all in all it's been a wonderful vacuum cleaner and we do plan to get another Lindhaus when the time comes to replace it.

 

Sincerely,

Carolyn Smith


My experience with Lindhaus

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Dear Consumers, I turn to you to bring my experience of Lindhaus customer.

I was really amazed by the kindness, courtesy, speed of this company.

I own a scrubber dryer Lindwash 30, amazing machine that gives me awesome results and saves me a lot of work and effort. Using it is very simple and the results speak for themselves. It's very robust but it is still a machine and it may happen that failures. As a repair engineer in this field, I proceeded personally to repair it. I was impressed by the care with which it is designed and the high quality components used. They did not economize in the use of any materials and not even in the refined assembly precision. It s a joy to handle a machine designed to be repaired. No modern Chinese stuff disposable gives the possibility.

I found the fault I contacted Lindhaus and in no time my Lindwash was working again. A modern multinational company would give me the spare parts (if they had given them to me ...) in a lot of time at high cost; Lindhaus instead stood out even in this.

I can only do two things, thank warmly Lindhaus for this incredible experience and personally recommend this company to all of you: try and you will not regret! A machine may be the most beautiful and best in the world, but without a serious company behind, listening to you even after sale, is nothing but a Chinese stuff disposable.

Nicola Marcon, Rivignano (UD)

Oct. 16.2015


Great customer service and Activa my dream vacuum

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Hi Al,

 

I rarely give feedback but I feel compelled to make an exception in this case and let you know what a pleasure it was to deal with you, and Lindhaus U.S.A. 

As the owner of five different homes over the years, I have been on the receiving end of many companies' customer service.   Lately, the experience has gotten downright unpleasant.   I find it is next to impossible to locate a phone number these days.  If I am resourceful enough to find a phone number, I inevitably need to listen to a long recording that gives me many options, none of which I want, and takes me on a journey of several more recordings.  Once I get the right department I am put on hold for what seems like forever.  When I finally have contact with a person, often times they are from another country and the communication is very difficult. 

In other words, good customer service does not exist any more, EXCEPT at Lindhaus U.S.A.  As I was researching vacuums on the internet, I came across the Lindhaus brand, which I was not familiar with.  I had some questions that I wanted answered and was prepared for the merry-go-round customer service treatment that I just described. 

Instead a pleasant sounding person answered the phone.  A real, live person!  I couldn't believe it.  I asked if there was anyone available that could answer questions about their vacuums.  She said, "Just a moment, please."  I was put on hold only long enough to transfer the call to you, Al.   You kindly and patiently answered all of my questions.  This excellent experience in customer service alone made me want to buy from Lindhaus.

 

The other great news is that I found my dream vacuum cleaner.  I have been searching for a vacuum that would work well on the 'Silkstrand' carpet we purchased for our whole house two years ago. 

When I asked you about the troubles I had with vacuuming it, you knew about the carpet and told me that one of your dealers said that the Lindhaus Activa 30 vacuum cleaner worked well on it.  I was able to go to our local vacuum dealer and try it out against another manufacturer's model that was twice the cost.  The Activa worked much better. 

It also seems like it is built well for the price.  I'd encourage Lindhaus to contact DuPont or whoever manufactures Silkstrand and ask to have the Activa 30 added to their "preferred vacuum cleaner list".  I have two other ones they list but one doesn't work at all and the other one costs three times as much as the Activa 30 AND is a canister, which is very hard to use without tripping over it.  

 

Thank you, Al, for your great customer service and thank you Lindhaus for your great product.

 

Sandy Geary

17.08.2015


Thanks for the Valzer we love it

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Dear Al,                                                                                                                                                                                   February 7, 2015
   

Ann and I would like to thank you for your help and for making our decision to purchase another Lindhaus such an easy one.
Ann had a Lindhaus probably 20 + years ago and after it gave up the ghost, we purchased another brand with a swivel head.
All Ann ever did was compare what we had to the Lindhaus we didn't have!!

Since we couldn't find a local dealer, I went on line, called the 800 number and you answered the phone.  I explained our situation and you took over from there. You explained the various models and Ann said the Valzer sounded just like an updated version of the one she owned previously and missed so much.  You got in touch with our closest dealer, we paid over the phone and our Valzer arrived just when you said it would.  We have given it a good test and Ann loves it!!  It is easy to control and feels almost like it is self propelled, much easier than the swivel head which we had and is now in the basement!! The best part of it is that it goes flat enough to get under the beds so I don't have to move furniture every time she wants to vacuum.  Our carpet looks better after vacuuming it with the Valzer than it ever did with our previous vacuum.  The extra attachments are nice and the additional hose makes doing base boards on the stairs a breeze. 

 

If you are going to give your house a good cleaning, you want something that will do the job and will not need to be replaced every year.  The Lindhaus may cost a little more, but in the long run, it saves you money, time and effort.
 
Again, thank you so much for you assistance.  We are happy we became a repeat customer and would not hesitate to recommend
Lindhaus to anyone.

 

Sincerely,

 

Richard & Ann Goodrich

 

 


SERVICE ON MY SCRUBBER DRIER

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Good morning,

first of all thank you again for the availability and the courtesy and the timeliness of care on my scrubber dryer.

I will take note of your suggestions and I am sure that the machine will have... long life ......!

Additional thanks. To Lindhaus. Next time we talk together we hope is just to say hello, not tied to service calls) ...... "LR - Caserta

07/23/2014


CONGRATULATIONS FOR YOUR COMPANY

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Dear "Lindhaus"

thanks again for your contacts, yesterday I went to find a your dealer who was very courteous and helpful and I finally bought an electric broom Valzer.

Congratulations for your company, it is a fantastic product for quality and ease of use! I'm glad to know that it comes from an Italian company.

A cordial greeting and best wishes for a Merry Christmas and happy 2014 to you all.

Patrizia S. - Rome


I certainly recommend your products

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LINDHAUS USA

Savage MN

 

Dear Sirs:

I recently purchased one of your vacuum cleaner Healthcare Pro. I live with three dogs, two cats and I live near a river that is mostly frozen and sandy, so you can imagine that air quality I have in my home.

I should vacuum often and every time I do I have trouble breathing and I feel generally ill. I heard of your product and I decided to try it. I was skeptical about of your advertising where you say that the Vs. filtering system was so superior to others, because I used to have a good and expensive vacuum cleaner. I was wrong to be skeptical.

After using it for the first time I noticed the difference in how I feel and how my house looks.

I will certainly be recommending your product and I look forward to using the Eco Dry electric brush for dry cleaning.

 

 

sincerely

 

 

Kathy - Jo Smith


THE VALZER UPRIGHT VACUUM IS SPECTACULAR

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Good morning, I wanted to inform you that yesterday afternoon I got the electric broom - carpet cleaner "Valzer ".

It is spectacular, much better than the Vorwerk Folletto. I'm really happy with what I have bought.

Yesterday morning also I was handed the package with the missing material, the blower and powder for washing carpets.

Congratulations to the timeliness of the service! I thank all of you and also for paying the shipping fees for this second pack. My son was surprised about your behavior.

Sincerely, S. Mariella - Pistoia "

24/07/2014


I’M SATISFIED WITH THE PURCHASE OF A "LINDA” ELECTRIC BROOM

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"I'm happy with the purchase of a " Linda " electric broom, so much that I immediately proceeded to share your contact with three people I know who were involved, one of which will open a small business. I hope you can conclude a few more sales.

Meanwhile, thank you very much, Laura "

07/22/2014


LW30 I appreciate the quality

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Dear "LINDHAUS"

I recently purchased the Vs. LW30 scrubber dryer which I have already begun to appreciate the quality.

I take this opportunity to tell you that I have chosen the your product instead of the. direct competitor (just like domestic format mean, not sure how ... ... quality and price) on the basis of the comments raised by experts and I must say that in addition to the quality of the result I was impressed by the combination of efficiency, quality of materials and simple construction (which is then reflected in the ease of maintenance) that you have managed to blend in this product, indicating that you have definitely achieved the goal of transferring your philosophy in your products.

All this is definitely for you a great pride and a relief for me to think that there are still Italian reality that link all about quality and personally in my small way I will not fail to make known vs. mark the occasions that I will present themselves.

Thanks for your work and for the courtesy and availability in responding to my emails.

I cordially greet you,

D.M. - Prov. VR


I'd like to thank you guys for making my life so much easier.

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Golden Retriver Tanya USA WebI have a golden retriever. I was complaining about the dog hair that killed my last vacuum. Let's admit it-- I should have known that a 5 year old $50 vacuum probably couldn't handle that. My carpet had become dingy-- so dingy that I thought it was tan. A friend was upgrading her Lindhaus to a HEPA-Pro RX version from her old Valzer. She gave it to me because her "broken vacuum is better than most other vacuums on the market".

Even though the bottom plate was broken (among other things... she was replacing it), the first time I ran it, I nearly filled the bag with hair & dust. I ran it again and filled it half way.

At that point, I decided to clean the carpet. I purchased a Healthcare Pro & the Lindhaus dry carpet cleaner.

I didn't realize my carpet was as dirty as it was. I didn't realize how horrible my allergies were. I didn't realize that I didn't have to live like that.

Thank you, Lindhaus.


Tanya J.


Nashville, TN.


PS. Thank you for shipping me a dry carpet cleaner plate. Even dealing with the company directly made me feel like a million bucks.


Great Aria Platinum and super service

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Roberto D.

Genova

 Dear Lindhaus

 

We are a family of Genoa that recently there has discovered through a search on the Internet. We needed a powerful vacuum cleaner that would help fight against hair mites and so quickly and effectively (we have a small child allergic). We wanted to thank you for having reached out and recommended in a professional and polite. Especially the thanks goes to Mr. Stephen Conzatti that has always proved capable and competent in helping us to better use the vacuum cleaner.

This vacuum cleaner in our view exceeds all expectations and we highly recommend it to those of us who need a thorough cleaning to limit allergies and why not live in a healthier environment.

A few days ago suddenly our trusty vacuum cleaner stopped working. We immediately contacted Stefano who responded immediately to withdraw the car and repair it. Fortunately the fault was minimal (the reel). I say this to emphasize the speed of the service:

7 days and at no cost.

Great !!!!!!!!!!!!!!

Roberto D.

Genoa


Thank you for the prompt service

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Milan, 02/03/2015

Thank you for the speed with which I have indicated where to turn for spare parts and accessories. I already bought the bags where I have indicated both for me and for my son, to whom I gave the vacuum cleaner Lindhaus to absolute filtration with the hospital because it is an allergy sufferer. My vacuum cleaner Lindhaus Valzer was purchased over 20 years ago and works as the first day! And so when my son went to live alone I had no doubts about which vacuum cleaners give him! Thank you again.

                                      friendliness

                                         S.G. - Milan


STILL RUNNING AFTER 10 YEARS. NEVER HAD ANY PROBLEM-

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I own a model before Letizia (HF6). Never had any problem. Still running fine after 10 Years.

Giulio B.

July, 16 2014


medical center

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"We are owners of a medical center.

Four years ago bought two electric brooms Sissy and now I want to buy two more.

After years of Vorwerk Folletto your Sissy has outclassed it and canceled. At least as we see it.

Thank you and congratulations for your product! greetings!

 

Drs P. and M. "

05/12/2104


I'm a pediatrician, congratulation for the Aria quality

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Lindhaus

Padova (Italy)

 

Kind attention of the commercial director

 

Borgoricco,January 13 2009

 

I am a paediatrician working in the paediatric unit of theDoloHospital. My daughter has always been suffering from seasonal allergic rhinitis and during the last two years she started also to become allergic to dust mites.  

 

Last year during winter time, besides rhinitis she had also an asthmatic reaction due to her allergy to dust mites. This requested an almost continuous therapy with antihistamine and cortisone. All this with apparently an adequate domestic cleaning.

 

This year we purchased one of your vacuums (model Aria Elite).

We cannot believe it, but this winter is passing quiet without any therapy since more than two months.

 

I would like to precise that I am using this vacuum cleaner without specific Hepa filter for mites, but only with the ordinary filters and the carbon active/microfilter at the final stage. This is an excellent result for domestic cleaning against dust mites, bacteria and common domestic contaminants, apart from a remarkable reduction of time for the house cleaning.

 

For a major filtration guarantee I also ordered an original Lindhaus Hepa filter. I found out that Lindhaus is specialized in the manufacture of vacuum cleaners with high filtration efficiency for hospitals and consequently perfect for allergic people  who represent an always growing percentage of the population.

 

Congratulations for the excellent quality, the care for details and the surprising facility to use and maintain my vacuum. I have also been positively surprised to learn that Lindhaus is an Italian company that produces all its machines in its plant in Padova.

 

I agree that this letter is spread in order that many other families can acquire a Lindhaus vacuum which has an excellent price / quality relation, avoiding bad and expensive experiences  that I made myself buying extolled machines which turned out to be completely inadequate.

  

Dr. A. Tramarin

Medical management paediatric unit Dolo Hospital (Venice)


Lindhaus is Fabulous

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Hi, Al!
I am fine and my Lindhaus is fabulous. I vacuum at least once a week, often twice, and I swear I think of you every single time. The Lindhaus brand has so much goodwill in my mind due to your help and service over the years.
I hope you and your family are doing well and have a lovely fall season also!
Sandy
28. Ott. 2013 New York USA

I love my Aria

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Dear Lindhaus

I am a girl who has recently discovered thanks to a specific search in internet of a vacuum cleaner able to trap dust mites, and I just started to "touch" testing and leveraging the full power and effectiveness of your machines.
I wanted to thank you for having set up machines so valuable that help all the young by the elderly, not to struggle to maintain a house is always clean as mine.
I was able to speak directly to you, specifically to Mr. Stefano Conzatti when I needed technical help and I do not have disappointed, in fact: the kindness is your spending very strong as well as to solve even the smallest of problems. I noticed that your daily work is designed to improve more and more these marvelous machines, to fill some of the inevitable imperfections, but especially to meet the consumer who will submit its specific needs. I know I did when I made a desperate because you allergic to dust and hair on my cat, thanks to the absolute filtration symptoms have weakened since the first time and I was able to diminish the intake of antihistamines! My "Aria" has a suction power ever heard in any other machine ever bought!
With great sincerity and without exaggeration, I can say that you offer us all a great help and so important to health, you should feel really proud of yourself useful.
I take this opportunity to thank all the people who read my letter, I propose to set aside the old appliances, cheap but ineffective to rely fully and without hesitation Lindhaus machines!
Alice C., Padova